[SOLVED] Matrix not running, repair app error messages

Support
1

After upgrading to Trixie, Diagnostics shows that “Service matrix-synapse is running” has failed (among others).

When trying to repair the app, I get the following error message:

Error running action: plinth..install(app_id="matrixsynapse", packages=["matrix-synapse", "matrix-synapse-ldap3", "python3-psycopg2"], skip_recommends=false, force_configuration=null, reinstall=false, force_missing_configuration=false): RuntimeError("Apt command failed with return code: 100")
Stdout:
│ freedombox set on hold.
Stderr:
║ Initialized apps - apache, api, names, avahi, storage, backups, cockpit, firewall, config, datetime, diagnostics, dynamicdns, first_boot, help, letsencrypt, networks, power, privacy, security, snapshot, ssh, sso, upgrades, users, bepasty, bind, calibre, coturn, deluge, ejabberd, email, featherwiki, gitweb, gnome, ikiwiki, infinoted, janus, jsxc, kiwix, matrixsynapse, mediawiki, minetest, minidlna, miniflux, mumble, nextcloud, openvpn, pagekite, performance, privoxy, quassel, radicale, roundcube, rssbridge, samba, searx, shaarli, shadowsocks, shadowsocksserver, sharing, sogo, syncthing, tiddlywiki, tor, torproxy, transmission, ttrss, wireguard, wordpress, zoph
║ E: Package 'matrix-synapse' has no installation candidate
Action traceback:
╞   File "/usr/lib/python3/dist-packages/plinth/actions.py", line 398, in _privileged_call
╞     return_values = func(*arguments['args'], **arguments['kwargs'])
╞   File "/usr/lib/python3/dist-packages/plinth/privileged/packages.py", line 70, in install
╞     raise RuntimeError(
╞         f'Apt command failed with return code: {returncode}')

Suggestions for how to fix this?

2
  1. Let your machine turn on trixie-backports. Or, re-run setup for Software Update app.
  2. Let freedombox package upgrade to the latest version. You need at least version 25.11. Otherwise, manually run Software Updates.
  3. This should automatically re-run setup for Matrix Synapse. Otherwise manually re-run setup for Matrix Synapse app.
1 Like
3

Thank you! I thought everything had been updated, but there was indeed a FreedomBox update to install (v. 25.15). After updating manually and re-running setup for Software Update app, I was able to update the Matrix synapse app directly through Plinth.