# Zoph login fails with: You have entered an incorrect user name/password combination **URL:** \ **Category:** Support\ **Created:** [June 25, 2021, 4:04pm UTC](https://discuss.freedombox.org/t/zoph-login-fails-with-you-have-entered-an-incorrect-user-name-password-combination/1620 "2021-06-25T16:04:33Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![MikaelB](https://discuss.freedombox.org/letter_avatar_proxy/v4/letter/m/e9c0ed/32.png) [@MikaelB](https://discuss.freedombox.org/u/MikaelB)\ **Post date:** [June 25, 2021, 4:04pm UTC](https://discuss.freedombox.org/t/zoph-login-fails-with-you-have-entered-an-incorrect-user-name-password-combination/1620/1 "2021-06-25T16:04:33Z")
**Problem Description** After I installed zoph and confirmed the only existing user on the freedombox as admin (Was displayed) I can not log in to the web client although username and password are correct **Steps to Reproduce** 1. Login to FreedomBox. 2. Go to Zoph application page. 3. Click start webclient button. 4. Zoph logon page appears. **Expected Results** I expected to login **Actual results** I get an error with the following message: You have entered an incorrect user name/password combination **Information** - _FreedomBox version_: Debian GNU/Linux 11 (bullseye) und FreedomBox Version 21.4.2. - _Hardware_: Raspberry Pi 4b 8 GB - _How did you install FreedomBox?_: Installed Debian 11 Image on SD and installed freedombox on the fresh running System ---
**Author:** ![johnlines](https://discuss.freedombox.org/letter_avatar_proxy/v4/letter/j/b9e5f3/32.png) [@johnlines](https://discuss.freedombox.org/u/johnlines)\ **Post date:** [June 30, 2021, 8:40am UTC](https://discuss.freedombox.org/t/zoph-login-fails-with-you-have-entered-an-incorrect-user-name-password-combination/1620/2 "2021-06-30T08:40:39Z")
Did you do ‘Update Setup’ step at installation ? - this updates the Zoph configuration to integrate with the Freedombox single signon mechanism. ---
**Author:** ![MikaelB](https://discuss.freedombox.org/letter_avatar_proxy/v4/letter/m/e9c0ed/32.png) [@MikaelB](https://discuss.freedombox.org/u/MikaelB)\ **Post date:** [June 30, 2021, 11:06am UTC](https://discuss.freedombox.org/t/zoph-login-fails-with-you-have-entered-an-incorrect-user-name-password-combination/1620/3 "2021-06-30T11:06:03Z")
Hello Johnlines, yes i did and i didn’t change admins name ---
**Author:** ![johnlines](https://discuss.freedombox.org/letter_avatar_proxy/v4/letter/j/b9e5f3/32.png) [@johnlines](https://discuss.freedombox.org/u/johnlines)\ **Post date:** [June 30, 2021, 4:39pm UTC](https://discuss.freedombox.org/t/zoph-login-fails-with-you-have-entered-an-incorrect-user-name-password-combination/1620/4 "2021-06-30T16:39:42Z")
If you see a zoph login page then that suggests that the configuration did not update for some reason to set zoph to use remote authentication. Are you able to get a shell on the machine and do zoph --get-config interface.user.remote This should show a result of true, if it shows as false please try zoph --config interface.user.remote true ---
**Author:** ![MikaelB](https://discuss.freedombox.org/letter_avatar_proxy/v4/letter/m/e9c0ed/32.png) [@MikaelB](https://discuss.freedombox.org/u/MikaelB)\ **Post date:** [June 30, 2021, 4:53pm UTC](https://discuss.freedombox.org/t/zoph-login-fails-with-you-have-entered-an-incorrect-user-name-password-combination/1620/5 "2021-06-30T16:53:22Z")
zoph --get-config interface.user.remote give me a true ---
**Author:** ![johnlines](https://discuss.freedombox.org/letter_avatar_proxy/v4/letter/j/b9e5f3/32.png) [@johnlines](https://discuss.freedombox.org/u/johnlines)\ **Post date:** [July 6, 2021, 6:18pm UTC](https://discuss.freedombox.org/t/zoph-login-fails-with-you-have-entered-an-incorrect-user-name-password-combination/1620/6 "2021-07-06T18:18:24Z")
Does the URL you are visiting end in /zoph/logon.php ? - this is the zoph logon page, but should not be needed under FreedomBox as it uses the Single Signon - the main menu should be a URL ending /zoph/zoph.php and should let you straight in ---
**Author:** ![MikaelB](https://discuss.freedombox.org/letter_avatar_proxy/v4/letter/m/e9c0ed/32.png) [@MikaelB](https://discuss.freedombox.org/u/MikaelB)\ **Post date:** [July 7, 2021, 12:29pm UTC](https://discuss.freedombox.org/t/zoph-login-fails-with-you-have-entered-an-incorrect-user-name-password-combination/1620/7 "2021-07-07T12:29:54Z")
Hello, in the meantime I have removed Zoph and then reinstalled it. Unfortunately, I can no longer say which URL was displayed. If I now try to set up Zoph on the Plith site and press setup I get the error message 500. There is certainly a special Freedombox installation script missing. As an administrator, I get my FB admin displayed as on the first try. I will start all over again, reinstall the Freedombox and then write down exactly what happens when I want to set up Zoph. I will report, thanks for your help ---
**Author:** ![MikaelB](https://discuss.freedombox.org/letter_avatar_proxy/v4/letter/m/e9c0ed/32.png) [@MikaelB](https://discuss.freedombox.org/u/MikaelB)\ **Post date:** [August 10, 2021, 2:32am UTC](https://discuss.freedombox.org/t/zoph-login-fails-with-you-have-entered-an-incorrect-user-name-password-combination/1620/8 "2021-08-10T02:32:11Z")
Hello, I could not log in as an admin on [https://myfreedombox.rocks/zoph](https://myfreedombox.rocks/zoph) yesterday and was very desperate. I sometimes look at the changes I made as an admin in another Firefox window with a different Zoph user login. I cleared the browser’s cache today and can log in again with my administrator account 🙂 Debian Bullseye with Firefox 78.12.0 esr