# Lost all access to FreedomBox
**URL:** https://discuss.freedombox.org/t/lost-all-access-to-freedombox/1668
**Category:** Support
**Created:** [August 18, 2021, 10:06am UTC](https://discuss.freedombox.org/t/lost-all-access-to-freedombox/1668 "2021-08-18T10:06:43Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@Altadil](https://discuss.freedombox.org/u/Altadil)
#### Post date: [August 18, 2021, 10:06am UTC](https://discuss.freedombox.org/t/lost-all-access-to-freedombox/1668/1 "2021-08-18T10:06:43Z")
**Problem Description**
I cannot access my FB anymore. Not even from SSH (router does not see it on the LAN).
**Steps to Reproduce**
1. Try to access any service provided by FB or to connect via SSH.
**Actual results**
No response, host is offline.
**Information**
- _FreedomBox version_: unknown, since it was supposed to upgrade during the night.
- _Hardware_: OLinuxino-Lime2
- _How did you install FreedomBox?_: from downloaded image, burnt on SD card with etcher.
The router show the last connection being during the night, at about the time the FB should have been upgrading.
I have seen this post [[SOLVED] Random errors, no SSH connection - #2 by jvalleroy](https://discuss.freedombox.org/t/solved-random-errors-no-ssh-connection/1663/2), but in my case, the SD card still has a lot of free space.
I have also check this post : [Upgrade to Bullseye - #6 by Dietmar](https://discuss.freedombox.org/t/upgrade-to-bullseye/1664/6), but it seems in this case, the connection to the FB still works.
I have also tried rebooting the FB (with the Lime2 hardware buttons), but it is still unreachable.
What should I do ? Is there a way to access the logs directly on the SD card ? If so, what should I provide to further investigate ?
Thanks for your time. 🙂
EDIT: another “hint” : I do not know if it is related, but the day before, while the FB was still accessible, the mediawiki instance was showing an error. I think it was a “database error”, but I did not have time to check it then.
---
### Author:  [@kopfkind](https://discuss.freedombox.org/u/kopfkind)
#### Post date: [August 22, 2021, 8:26am UTC](https://discuss.freedombox.org/t/lost-all-access-to-freedombox/1668/2 "2021-08-22T08:26:39Z")
Hi Altadil,
sorry to hear that you are facing issues accessing your FB. As for accessing logs directly from the SD card, yes this is possible. I found out about missing hard disk space in the thread[0] you are mentioning this way.
I simply powered down the FB, removed the SD and plugged it into a card reader on my desktop. From there, I could simply mount the partitions (presumably the largest will be the ‘/’ mount point on the FB) and navigate to `/var/log` on it to check the various log files. (NB: I am running Debian stable on my desktop which has support for btrfs, so this may not be possible if you’re using a Windows or Mac. You may be able to use a live medium in that case.)
I hope you can pinpoint the root cause of your issues this way.
Cheers,
Axel
–
[0] [[SOLVED] Random errors, no SSH connection - #2 by jvalleroy](https://discuss.freedombox.org/t/solved-random-errors-no-ssh-connection/1663/2)
---
### Author:  [@Altadil](https://discuss.freedombox.org/u/Altadil)
#### Post date: [August 29, 2021, 6:30pm UTC](https://discuss.freedombox.org/t/lost-all-access-to-freedombox/1668/3 "2021-08-29T18:30:38Z")
Hi,
thank you for your help.
I have been able to access the logs and see diverse errors such as held packages, for instance. Unfortunately, I can’t make anything out of it ; I’m afraid this is out of my skill level. 😕
I guess I will have to re-install. I do have a back-up, but I am trying to get the most recent data from the FB. The way I do it is by copying the same directories I see in my normal FB backup (done with the FB backup app). Am I correct in assuming this will work when I use the import function in the new FB ?
---
### Author:  [@andih](https://discuss.freedombox.org/u/andih)
#### Post date: [August 30, 2021, 2:58pm UTC](https://discuss.freedombox.org/t/lost-all-access-to-freedombox/1668/4 "2021-08-30T14:58:34Z")
Hi,
I have the same problem, as you @Altadil.
Ethernet is recognized and activated by bullseye-kernel, but link does not receive an IP via DHCP.
Using static IP also does not work.
I think in my case it is a known problem: [Olimex A20-OLinuXino-LIME2 rev. F and newer and bullseye kernel](https://wiki.debian.org/InstallingDebianOn/Allwinner#Olimex_A20-OLinuXino-LIME2_rev._K.3B_rev._G2_and_bullseye_kernel)
My Board is an Olimex A20-OLinuXino-LIME2 rev. G
On above wikipage there is an explanation, how to build an boot loader image with changed configuration.
But I dont understand completely how to do this. I dont have a debian installation at hand and my knowledge of U-Boot and Kernel-configuration is very limited.
Maybe someone in this forum can help?
Is it possible to provide an complete build of bootloader as img-file, which we could just dd on our sd-card?
---
### Author:  [@Altadil](https://discuss.freedombox.org/u/Altadil)
#### Post date: [September 2, 2021, 8:10pm UTC](https://discuss.freedombox.org/t/lost-all-access-to-freedombox/1668/5 "2021-09-02T20:10:27Z")
Hi andih,
thanks a lot for your help. I have been able to connect to my new FB install (unfortunately, I had already wiped the old one before seeing your reply 😿).
I installed Debian in a VM and “blindly” followed the instruction from the Debian wiki page you linked and it worked. I don’t know your general skill level, but if you want, I can try to write down the detailed steps I did ?
EDIT: I can also attach the file, but I have no idea whether that will work. 😕
---
### Author:  [@andih](https://discuss.freedombox.org/u/andih)
#### Post date: [September 3, 2021, 1:32pm UTC](https://discuss.freedombox.org/t/lost-all-access-to-freedombox/1668/6 "2021-09-03T13:32:32Z")
Hi Altadil,
Nice to hear thet it wored for you.
Meanwhile I also did a reinstall, but used the image of the [Pioneer Edition](https://www.freedombox.org/download/pioneer/) which also is an Olimex A20-OLinuXino-LIME2
It already has the correct bootloader or configuration in the base image.
None the less it took me a lot of work to reinstall all the software and get it running.