# Fresh Install - No access

**URL:** https://discuss.freedombox.org/t/fresh-install-no-access/1049
**Category:** Support
**Created:** [August 9, 2020, 12:58pm UTC](https://discuss.freedombox.org/t/fresh-install-no-access/1049 "2020-08-09T12:58:09Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![djx](https://discuss.freedombox.org/letter_avatar_proxy/v4/letter/d/e9a140/32.png) [@djx](https://discuss.freedombox.org/u/djx)
#### Post date: [August 9, 2020, 12:58pm UTC](https://discuss.freedombox.org/t/fresh-install-no-access/1049/1 "2020-08-09T12:58:09Z")

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**Problem Description**  
I did a fresh install on a Hetzner VM, following the commands here:

> **[FreedomBox - Personal Server at Home](https://www.freedombox.org/cloud/debian/)**
>
> FreedomBox is a personal server running a free software operating system, with free applications designed to create and preserve personal privacy.

I checked the secrets file and it was generated.

**Expected Results**  
Fresh install should give a web interface to continue setup. 🙂

**Actual results**  
Can’t access on either port

running `netstat -plantu` shows that there is nothing running on the http / https ports.

**Information**

- _FreedomBox version_: latest
- _Hardware_: Hetzner CX21 (2 CPU, 4 GB Ram)
- _How did you install FreedomBox?_: ‘apt install freedombox’

The error I get in my browser is “ERR\_CONNECTION\_REFUSED”, which is reasonable considering the ports are not being listened to.

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### Author: ![djx](https://discuss.freedombox.org/letter_avatar_proxy/v4/letter/d/e9a140/32.png) [@djx](https://discuss.freedombox.org/u/djx)
#### Post date: [August 10, 2020, 6:17pm UTC](https://discuss.freedombox.org/t/fresh-install-no-access/1049/2 "2020-08-10T18:17:16Z")

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It seems the issue is that Hetzner’s cloud configure script removes this default cert and it needs to be regenerated manually.

```auto
sudo make-ssl-cert generate-default-snakeoil --force-overwrite

```

Perhaps this could be checked for after the FreedomBox install script is ran?

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### Author: ![jvalleroy](https://discuss.freedombox.org/user_avatar/discuss.freedombox.org/jvalleroy/32/331_2.png) [@jvalleroy](https://discuss.freedombox.org/u/jvalleroy)
#### Post date: [August 11, 2020, 12:56am UTC](https://discuss.freedombox.org/t/fresh-install-no-access/1049/3 "2020-08-11T00:56:16Z")

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I opened this issue: [https://salsa.debian.org/freedombox-team/freedombox/-/issues/1923](https://salsa.debian.org/freedombox-team/freedombox/-/issues/1923)  
It will add a check if the certificate is missing.