# Creating LDAP user failed

**URL:** https://discuss.freedombox.org/t/creating-ldap-user-failed/1144
**Category:** Uncategorized
**Created:** [October 14, 2020, 10:11pm UTC](https://discuss.freedombox.org/t/creating-ldap-user-failed/1144 "2020-10-14T22:11:21Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![jamesramez](https://discuss.freedombox.org/letter_avatar_proxy/v4/letter/j/6de8d8/32.png) [@jamesramez](https://discuss.freedombox.org/u/jamesramez)
#### Post date: [October 14, 2020, 10:11pm UTC](https://discuss.freedombox.org/t/creating-ldap-user-failed/1144/1 "2020-10-14T22:11:21Z")

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Hello

I am running Debian GNU/Linux 10 (buster) and FreedomBox version 20.15.

I am trying to create a new user on my Freedombox. After I enter the username, password and admin password, I get the following message

Creating LDAP user failed: (‘users’, ‘’, ‘Traceback (most recent call last):\n File “/usr/share/plinth/actions/users”, line 583, in \n main()\n File “/usr/share/plinth/actions/users”, line 579, in main\n subcommand\_method(arguments)\n File “/usr/share/plinth/actions/users”, line 309, in subcommand\_create\_user\n validate\_user(auth\_user)\n File “/usr/share/plinth/actions/users”, line 123, in validate\_user\n validate\_password(username)\n File “/usr/share/plinth/actions/users”, line 130, in validate\_password\n raise argparse.ArgumentTypeError(“Invalid credentials”)\nargparse.ArgumentTypeError: Invalid credentials\n’)

Can you please help?

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### Author: ![vexch](https://discuss.freedombox.org/letter_avatar_proxy/v4/letter/v/2bfe46/32.png) [@vexch](https://discuss.freedombox.org/u/vexch)
#### Post date: [October 15, 2020, 6:41am UTC](https://discuss.freedombox.org/t/creating-ldap-user-failed/1144/2 "2020-10-15T06:41:54Z")

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How did you install your FreedomBox? Can you SSH into FreedomBox using an admin account? What does the command `python3 -m pam` return if you enter admin user credentials?