# Support **URL:** https://discuss.freedombox.org/c/support/5.md [Latest](https://discuss.freedombox.org/latest.md) · [Categories](https://discuss.freedombox.org/categories.md) --- ## [Frequently Asked Questions](https://discuss.freedombox.org/t/frequently-asked-questions/1906)
**Author:** [@nbenedek](https://discuss.freedombox.org/u/nbenedek)\ **Replies:** 2\ **Last updated:** [August 23, 2025, 3:30pm UTC](https://discuss.freedombox.org/t/frequently-asked-questions/1906 "2025-08-23T15:30:11Z")
1. GENERAL INTRODUCTION 1.1. What is FreedomBox? FreedomBox is a personal server that protects your privacy. It uses a free software stack, a subset of the Debian universal operating system, that can be installed on a v… --- ## [About the Support category](https://discuss.freedombox.org/t/about-the-support-category/15)
**Author:** [@Sunil](https://discuss.freedombox.org/u/Sunil)\ **Replies:** 0\ **Last updated:** [March 24, 2019, 7:17am UTC](https://discuss.freedombox.org/t/about-the-support-category/15 "2019-03-24T07:17:20Z")
Post your queries about using FreedomBox. Get assistance from FreedomBox community with setting up and using applications or hardware. Some examples of topics: I have an Internet connection/hardware with limitations.… --- ## [\[SOLVED\] Getting Home Assistant to work](https://discuss.freedombox.org/t/solved-getting-home-assistant-to-work/4396)
**Author:** [@windy2](https://discuss.freedombox.org/u/windy2)\ **Replies:** 1\ **Last updated:** [October 16, 2026, 8:42pm UTC](https://discuss.freedombox.org/t/solved-getting-home-assistant-to-work/4396 "2026-10-16T20:42:36Z")
Problem Description I installed Home Assistant on my Freedombox server (debian Firebat mini pc) and it generates errors and crashes Steps to Reproduce Installed Home Assistant from Plinth apps menu after having creat… --- ## [\[SOLVED\] Install of Home Assistant at subdomain duplicates main FBX page](https://discuss.freedombox.org/t/solved-install-of-home-assistant-at-subdomain-duplicates-main-fbx-page/4392)
**Author:** [@poorboy](https://discuss.freedombox.org/u/poorboy)\ **Replies:** 9\ **Last updated:** [October 15, 2026, 11:09pm UTC](https://discuss.freedombox.org/t/solved-install-of-home-assistant-at-subdomain-duplicates-main-fbx-page/4392 "2026-10-15T23:09:45Z")
Added subdomain to DDNS and Names. Let’s Encrypt worked fine. Tried to install Home Assistant choosing the subdomain as the domain name for it but when I launch home assistant, I get an exact duplicate of FBX/Plinth from… --- ## [Using api from Urbackup](https://discuss.freedombox.org/t/using-api-from-urbackup/4388)
**Author:** [@paul\_moolenaar](https://discuss.freedombox.org/u/paul_moolenaar)\ **Replies:** 0\ **Last updated:** [October 3, 2026, 10:02am UTC](https://discuss.freedombox.org/t/using-api-from-urbackup/4388 "2026-10-03T10:02:29Z")
Goodday i’m verry impressed with FreedomBox, although it is not an easy task to get it all working properly. my guestion is has someone experience with integrating the Urbackup api in FreedomBox and how dit you got it t… --- ## [Install FreedomBox in a VM - what's the right way?](https://discuss.freedombox.org/t/install-freedombox-in-a-vm-whats-the-right-way/4379)
**Author:** [@David](https://discuss.freedombox.org/u/David)\ **Replies:** 5\ **Last updated:** [September 27, 2026, 11:53am UTC](https://discuss.freedombox.org/t/install-freedombox-in-a-vm-whats-the-right-way/4379 "2026-09-27T11:53:41Z")
We are trying to Install FreedomBox on a Debian Server with several Virtualboxes already running. The i386 image on freedom.org seems outdated and due to the announcements no longer maintained: https://discuss.freedombo… --- ## [Pionneer gets no IP and shows btrfs errors at boot](https://discuss.freedombox.org/t/pionneer-gets-no-ip-and-shows-btrfs-errors-at-boot/4382)
**Author:** [@Avron](https://discuss.freedombox.org/u/Avron)\ **Replies:** 5\ **Last updated:** [September 24, 2026, 11:30pm UTC](https://discuss.freedombox.org/t/pionneer-gets-no-ip-and-shows-btrfs-errors-at-boot/4382 "2026-09-24T23:30:45Z")
My Pioneer worked for more than one year but now it fails to get an IP address. I can log in from a serial connection, dmesg shows: \[ 0.275408\] TCP bind hash table entries: 8192 (order: 5, 131072 bytes, linear) \[ … --- ## [Gnome Learn more... 404](https://discuss.freedombox.org/t/gnome-learn-more-404/4374)
**Author:** [@poorboy](https://discuss.freedombox.org/u/poorboy)\ **Replies:** 4\ **Last updated:** [September 20, 2026, 9:24am UTC](https://discuss.freedombox.org/t/gnome-learn-more-404/4374 "2026-09-20T09:24:26Z")
I had issues installing just fbx because EUFI was disabled in the bios so my week old installation was done on top of Debian with KDE Plasma Plasma is a bit heavy and there were a few things to tweak after install so I’… --- ## [Matrix app installation error on FB 25.17 (debian trixie)](https://discuss.freedombox.org/t/matrix-app-installation-error-on-fb-25-17-debian-trixie/4047)
**Author:** [@Frankie](https://discuss.freedombox.org/u/Frankie)\ **Replies:** 12\ **Last updated:** [September 19, 2026, 11:47am UTC](https://discuss.freedombox.org/t/matrix-app-installation-error-on-fb-25-17-debian-trixie/4047 "2026-09-19T11:47:34Z")
Hi, Fresh install of FB on debian trixie. Everything working except for Matrix install. Wondering if I should add bookworm repos and try again? Suggestions? Here is the error output: Error installing app: Apt command … --- ## [\[SOLVED\] WordPress multisite](https://discuss.freedombox.org/t/solved-wordpress-multisite/3693)
**Author:** [@poorboy](https://discuss.freedombox.org/u/poorboy)\ **Replies:** 2\ **Last updated:** [September 19, 2026, 11:46am UTC](https://discuss.freedombox.org/t/solved-wordpress-multisite/3693 "2026-09-19T11:46:09Z")
I see allow multisite = true in wp-config but I don’t see any specific instructions on debian or fbx manual on debian for setting it up so I went by instructions on Create A Network – Advanced Administration Handbook | … --- ## [\[SOLVED\] Had to install FBX via debian. Should I now uninstall desktop environment?](https://discuss.freedombox.org/t/solved-had-to-install-fbx-via-debian-should-i-now-uninstall-desktop-environment/4366)
**Author:** [@poorboy](https://discuss.freedombox.org/u/poorboy)\ **Replies:** 6\ **Last updated:** [September 19, 2026, 11:45am UTC](https://discuss.freedombox.org/t/solved-had-to-install-fbx-via-debian-should-i-now-uninstall-desktop-environment/4366 "2026-09-19T11:45:00Z")
The machine I’m using for FBX doesn’t like img files or something. I tried burning the fbx img via balena and also via terminal using dd. No errors but the USB stick wouldn’t boot. Burned Debian to the USB stick and it … --- ## [\[SOLVED\] Network issues - is my FBx configuration correct?](https://discuss.freedombox.org/t/solved-network-issues-is-my-fbx-configuration-correct/4278)
**Author:** [@Dietmar](https://discuss.freedombox.org/u/Dietmar)\ **Replies:** 9\ **Last updated:** [September 8, 2026, 9:16am UTC](https://discuss.freedombox.org/t/solved-network-issues-is-my-fbx-configuration-correct/4278 "2026-09-08T09:16:14Z")
I have a complex and chaotic issue with accessing my FBx from external. It is different to the one discussed here before and I realized it after changing the scheme with my provider to higher speed and lower cost. Probab… --- ## [Can ping but getting "this site cannot be reached" errors](https://discuss.freedombox.org/t/can-ping-but-getting-this-site-cannot-be-reached-errors/4364)
**Author:** [@rocdoc54](https://discuss.freedombox.org/u/rocdoc54)\ **Replies:** 1\ **Last updated:** [September 5, 2026, 9:48pm UTC](https://discuss.freedombox.org/t/can-ping-but-getting-this-site-cannot-be-reached-errors/4364 "2026-09-05T21:48:59Z")
Freedombox (latest stable) on Lime2 board: my router sees the device, and I can ping the device. However, I am unable to get to the FB web interface: any browser I use throws : The site cannot be reached error". On my r… --- ## [Syncthing and Calibre 404 not Found](https://discuss.freedombox.org/t/syncthing-and-calibre-404-not-found/4239)
**Author:** [@macamic](https://discuss.freedombox.org/u/macamic)\ **Replies:** 12\ **Last updated:** [September 3, 2026, 3:40pm UTC](https://discuss.freedombox.org/t/syncthing-and-calibre-404-not-found/4239 "2026-09-03T15:40:13Z")
Problem Description When I try to access both apps from the outside I get 404 Not found Other app like kiwix or miniflux work. I can access the apps inside the local network. Running diagnostics shows no problems. Ex… --- ## [Issues with wireguard](https://discuss.freedombox.org/t/issues-with-wireguard/4361)
**Author:** [@Avron](https://discuss.freedombox.org/u/Avron)\ **Replies:** 0\ **Last updated:** [September 1, 2026, 12:34pm UTC](https://discuss.freedombox.org/t/issues-with-wireguard/4361 "2026-09-01T12:34:59Z")
I have a freedombox behing two routers doing NAT with different /24 IPv4 ranges. The freedombox is alone in 192.168.a.xxx (that router sets up an openVPN connection in order to have a public IPv4 address while I have no … --- ## [Difference running freedombox from debian 13 or a freedombox download?](https://discuss.freedombox.org/t/difference-running-freedombox-from-debian-13-or-a-freedombox-download/4360)
**Author:** [@kotiv](https://discuss.freedombox.org/u/kotiv)\ **Replies:** 3\ **Last updated:** [August 30, 2026, 3:26am UTC](https://discuss.freedombox.org/t/difference-running-freedombox-from-debian-13-or-a-freedombox-download/4360 "2026-08-30T03:26:21Z")
My understanding is that freedombox is in the debian 13 repository. So you can install debian 13 on a computer and run a freedombox instance from the debian 13 computer. Or you can download freedombox from the freedombox… --- ## [FreedomBox first-time setup page won't appear](https://discuss.freedombox.org/t/freedombox-first-time-setup-page-wont-appear/4322)
**Author:** [@Wortlewart](https://discuss.freedombox.org/u/Wortlewart)\ **Replies:** 1\ **Last updated:** [August 17, 2026, 9:56pm UTC](https://discuss.freedombox.org/t/freedombox-first-time-setup-page-wont-appear/4322 "2026-08-17T21:56:52Z")
Problem Description Cannot access FreedomBox’s setup page via any of the provided addresses Steps to Reproduce Flash FreedomBox - Testing software to USB stick (stable won’t boot via usb for whatever reason) Insert n… --- ## [Virtual Mailboxes with postfix](https://discuss.freedombox.org/t/virtual-mailboxes-with-postfix/4324)
**Author:** [@stuartcnz](https://discuss.freedombox.org/u/stuartcnz)\ **Replies:** 3\ **Last updated:** [August 10, 2026, 8:10am UTC](https://discuss.freedombox.org/t/virtual-mailboxes-with-postfix/4324 "2026-08-10T08:10:11Z")
Problem Description I want to use freedombox for hosting virtual mailboxes for email with different domains, but the same user for each of them. I’ve managed to set up different domains, but they all point to the same … --- ## [Syncthing group doesn't include user?](https://discuss.freedombox.org/t/syncthing-group-doesnt-include-user/4304)
**Author:** [@drtrppr](https://discuss.freedombox.org/u/drtrppr)\ **Replies:** 1\ **Last updated:** [July 26, 2026, 12:10pm UTC](https://discuss.freedombox.org/t/syncthing-group-doesnt-include-user/4304 "2026-07-26T12:10:22Z")
Using Syncthing, I don’t want the files to be synchronized in /var/lib—I prefer to use a USB stick (/media/...). When I specify the directories to use in Syncthing’s web interface, I get “permission denied” errors, indi… --- ## [Ejabberd installation issues](https://discuss.freedombox.org/t/ejabberd-installation-issues/4318)
**Author:** [@Dietmar](https://discuss.freedombox.org/u/Dietmar)\ **Replies:** 2\ **Last updated:** [July 23, 2026, 8:18am UTC](https://discuss.freedombox.org/t/ejabberd-installation-issues/4318 "2026-07-23T08:18:01Z")
I just installed ejabberd on my Freedombox which resulted in “Service not running”. Diagnosis and repair was not able to fix it. From the logs I find strange lines such as: \[error\] Failed to read PEM file /etc/ejabberd/… --- ## [\[Solved\] Error when uninstalling Tor and Tor Proxy](https://discuss.freedombox.org/t/solved-error-when-uninstalling-tor-and-tor-proxy/4295)
**Author:** [@dgj](https://discuss.freedombox.org/u/dgj)\ **Replies:** 3\ **Last updated:** [July 14, 2026, 10:07pm UTC](https://discuss.freedombox.org/t/solved-error-when-uninstalling-tor-and-tor-proxy/4295 "2026-07-14T22:07:35Z")
I am uninstalling infrequently used apps to reduce problems from possibly overloading the system. When I uninstall Tor and Tor Proxy via Plinth, I get the following errors: Error: Error uninstalling app: \[Errno 2\] No s… --- ## [Sending an xmpp message, without an xmpp account, to a freedombox user](https://discuss.freedombox.org/t/sending-an-xmpp-message-without-an-xmpp-account-to-a-freedombox-user/4299)
**Author:** [@Avron](https://discuss.freedombox.org/u/Avron)\ **Replies:** 3\ **Last updated:** [July 13, 2026, 5:53pm UTC](https://discuss.freedombox.org/t/sending-an-xmpp-message-without-an-xmpp-account-to-a-freedombox-user/4299 "2026-07-13T17:53:56Z")
Is there a way to easily allow someone who does not have any freedombox account and does not have any xmpp account to send an xmpp message to a freedombox user? Like making a webpage that will allow to write a message a… --- ## [From notebook access rockpro64 freedombox gui by a lan cable connection?](https://discuss.freedombox.org/t/from-notebook-access-rockpro64-freedombox-gui-by-a-lan-cable-connection/4307)
**Author:** [@kotiv](https://discuss.freedombox.org/u/kotiv)\ **Replies:** 0\ **Last updated:** [July 12, 2026, 11:42am UTC](https://discuss.freedombox.org/t/from-notebook-access-rockpro64-freedombox-gui-by-a-lan-cable-connection/4307 "2026-07-12T11:42:06Z")
from a notebook can you by a direct ethernet lan cable connection to a rockpro64 running freedombox sign into the graphical user interface on the freedombox? Thank you. --- ## [Internet connection required when installing freedombox on rockpro64?](https://discuss.freedombox.org/t/internet-connection-required-when-installing-freedombox-on-rockpro64/4306)
**Author:** [@kotiv](https://discuss.freedombox.org/u/kotiv)\ **Replies:** 0\ **Last updated:** [July 12, 2026, 11:32am UTC](https://discuss.freedombox.org/t/internet-connection-required-when-installing-freedombox-on-rockpro64/4306 "2026-07-12T11:32:14Z")
can you do an off line installation of freedombox on a rockpro64? Thanks. --- ## [\[SOLVED\] 2nd subdomain breaks certbot: "please choose an account"](https://discuss.freedombox.org/t/solved-2nd-subdomain-breaks-certbot-please-choose-an-account/4305)
**Author:** [@kopfkind](https://discuss.freedombox.org/u/kopfkind)\ **Replies:** 1\ **Last updated:** [July 12, 2026, 10:04am UTC](https://discuss.freedombox.org/t/solved-2nd-subdomain-breaks-certbot-please-choose-an-account/4305 "2026-07-12T10:04:52Z")
Hi all. I’m running: You are running Debian GNU/Linux 13 (trixie) and FreedomBox version 26.9.1. FreedomBox is up to date. Problem Description Tl;dr: Adding a second subdomain to my setup breaks LetsEncrypt. I own… --- ## [Default domain in JSXC](https://discuss.freedombox.org/t/default-domain-in-jsxc/4298)
**Author:** [@Avron](https://discuss.freedombox.org/u/Avron)\ **Replies:** 2\ **Last updated:** [July 10, 2026, 11:38am UTC](https://discuss.freedombox.org/t/default-domain-in-jsxc/4298 "2026-07-10T11:38:44Z")
When I click on the link to open the JSXC app: the “Domain” field is by default setup to “freedombox” there is a non-displayable character there is an error message “BOSH server NOT reachable or misconfigured”; If … --- ## [Home Assistant Hardware Pass Through](https://discuss.freedombox.org/t/home-assistant-hardware-pass-through/4287)
**Author:** [@catalyst](https://discuss.freedombox.org/u/catalyst)\ **Replies:** 0\ **Last updated:** [June 20, 2026, 2:33pm UTC](https://discuss.freedombox.org/t/home-assistant-hardware-pass-through/4287 "2026-06-20T14:33:55Z")
Hi, I need to pass through some hardware to the Home Assistant container. Where are the docker files located? The docs mention a config directory for HA, but the docker files are not there (maybe?). I tried making chang… --- ## [Apps screen borked, something about wireguard django reverse](https://discuss.freedombox.org/t/apps-screen-borked-something-about-wireguard-django-reverse/4284)
**Author:** [@mesmer](https://discuss.freedombox.org/u/mesmer)\ **Replies:** 7\ **Last updated:** [June 14, 2026, 4:17pm UTC](https://discuss.freedombox.org/t/apps-screen-borked-something-about-wireguard-django-reverse/4284 "2026-06-14T16:17:27Z")
Fresh install of edge version on a Pi4B. Lads, the Apps screen is borked up, I can only use Cockpit. Problem Description If I try to go to Apps, I get an error box from a Python stack trace something about “wireguard”… --- ## [Nextcloud Memories and Syncthing for Photos](https://discuss.freedombox.org/t/nextcloud-memories-and-syncthing-for-photos/4282)
**Author:** [@KenW](https://discuss.freedombox.org/u/KenW)\ **Replies:** 2\ **Last updated:** [June 14, 2026, 9:47am UTC](https://discuss.freedombox.org/t/nextcloud-memories-and-syncthing-for-photos/4282 "2026-06-14T09:47:24Z")
I am not sure whether this issue would be best posted in a Nextcloud forum, a Synchthing forum or here so if it is better elsewhere feel free to let me know and I will shift to a different forum. I have Freedombox insta… --- ## [\[Solved\] Nextcloud video player, ffmpeg path issue?](https://discuss.freedombox.org/t/solved-nextcloud-video-player-ffmpeg-path-issue/4252)
**Author:** [@KenW](https://discuss.freedombox.org/u/KenW)\ **Replies:** 22\ **Last updated:** [May 29, 2026, 2:59pm UTC](https://discuss.freedombox.org/t/solved-nextcloud-video-player-ffmpeg-path-issue/4252 "2026-05-29T14:59:39Z")
I have Freedombox running on a pc with 12 g ram and it runs nicely. I installed Debian directly on it first and then freedombox. I use nextcloud with the memories photo app on it and other apps as well. I know that Nex… [Next page](https://discuss.freedombox.org/c/support/5.md?page=1)